Privacy & Security:

At Dagla we are committed to protecting and respecting your privacy. This notice describes what personal data we collect, how we will use that data, and how we keep your data safe.
Ensuring the privacy and security of your personal information is very important to us. We take your privacy rights seriously and employ industry-standard security technology to safeguard your personal information. Our privacy and security policy here describes what information we collect about you and how we respectfully use it. We only collect & process the data that is required to provide our services to you. 

We collect the following data when you browse or shop at Dagla:

• We process the personal data required to complete and despatch your purchase, including your name, billing address, delivery address, payment details, mobile number, telephone number, and email address. We collect your email address in order to send you confirmation of your order; we collect your telephone number so that we can contact you if there are any issues with the order.
• We collect your email address when you sign up to receive Style News.
• If you register for a Dagla account, we collect your name, email address, password, country, day and month of birth, and additional information regarding your favorite designers and your marketing preferences.
• We collect and process browsing data about your access to the dedicated areas of the website, including the pages you visit and how you interact with these pages.
• If you are a customer of Dagla, or if you have given us your consent, we collect and process your personal data for direct marketing activities.
• When you use the App version of our website, we will ask for your consent to collect personal data from you in order to send you brief messages (push notifications) about products and services that we believe may be of interest to you. With your consent, we will also collect data regarding your use of the App and your IP address, in order to improve our service to you. You can disable push notifications at any time by updating the App settings on your mobile device.

If you require more information about our privacy & security terms, please contact us at info@dagla.com.

Payment:

We gladly accept KNET, VISA, and Mastercard through secure payment gateways.

Our online shop uses Bank Payment Gateway and Tap payment gateway company automatically encrypts your confidential information in transit from your computer to ours.

Shipping:

We strive to deliver products purchased from Dagla in excellent condition and in the fastest time possible.

Local Kuwait orders – will be delivered within 24 hours
GCC orders – will be delivered within 4-5 working days 


Returns & Exchanges:

We are committed to ensuring you are 100% happy with your order. Any full-price, undamaged and unused items can be returned for refund or exchange by contacting us within 14 days of the delivery date. 

You can reach out to info@dagla.com / +965 98847163 for return authorization and provide your brief reason for your return or you can follow bellow steps in our online portals for Return & Exchange.

Return: (step by step on web/app)

• From your My Account page click my account details.
• Click My Orders and you will find your all orders.
• When you will click your order, you will see Return & Exchange.
• Please click Return and specify the reason for your return and select how you want your refund (Wallet or Bank)
• In your wallet, you will get your refund instantly and for the bank, you need to add your bank details and submit them, and our team will work on your return.
• After we receive the item in our possession and the item in our mentioned quality above then we will transfer your refund to your bank.

Exchange: (step by step on web/app)

• From your My Account page click my account details.
• Click My Orders and you will find your all orders.
• When you will click your order, you will see Return & Exchange.
• Please click Exchange and you will get a message if the product has another size or color and submit.
• You will receive a message that your item exchange request has been sent successfully and our team will initiate this exchange as soon as possible.

Thank You